Privacy Policy

Please refer to Trustamove's privacy policy, for information on how Trustamove collects, uses and discloses personally identifiable information from its users. By using the Services, you agree to our use, collection and disclosure of personally identifiable information in accordance with the Privacy Policy.By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms.

In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our customers are called“Transport Providers” and our Transport Providers’ customers are called “Customers”. We use the word “staff” to describe persons to whom Transport Providers give “staff” access on the Site. Together with registered users of our forum or other interactive areas of the Site, these people are collectively described in this Privacy Policy as “Users” of our Site.

The information that you provide about yourself to us will only be used by us in accordance with our privacy policy. Please read the privacy policy carefully and if you have any questions please email admin@trustamove.com

Registration Data; Account Security

If you register for an account on the Services, you agree to (a) provide accurate, current and complete information as may be prompted by any registration forms on the Services (“Registration Data”); (b) maintain the security of your password (c) maintain and promptly update the Registration Data, and any other information you provide to Trustamove, and to keep it accurate, current and complete; and (d) accept all risks of unauthorised access to the Registration Data and any other information you provide to Trustamove. You are responsible for all activity on your Trustamove account, and for all charges incurred by your Trustamove account.

Fees; Charges; Taxes

Fees and any other charges for the use of the Application are described on the Site. They may change from time to time. If we change them, we will give you at least 30 days’ notice. If they do change, your continued use of the Application, as the case may be, after the change indicates your agreement with the new fees and charges after the effective date of the change. Any change to fees and other charges will not be applicable to the billing period in which the change occurs.

You are responsible for all taxes applicable to the fees and charges in any applicable jurisdiction.

By submitting your subscription form to us, you agree that the information you provide us on registration for the Service is full and accurate and not misleading or untrue in any way. It is your responsibility to update us of any changes to that information by emailing info@trustamove.com, or even updating your account

  • (a) Each registration for the Service is for a single business user in one location only.
  • (b) Following the acceptance of your application for subscription to the Service by us, we will register your details on the Website and make the Service available to you.
  • (c) You must keep in force at all times valid public liability insurance cover, plus all other insurances to run your business in an insured and professional manner, up to date membership of applicable trade bodies and such qualifications as required by law.
  • (d) We reserve the right to expand, change or revise the Service as our business grows or as conditions provide.
  • (e) If any provision in these terms and conditions are deemed or found by any competent court or authority to be invalid or not binding, we agree that such provision shall be severable from the rest of these terms and conditions which shall remain fully in force.
  • (f) Neither you nor we shall be liable for any failure to perform our obligations hereunder, if such failure results from any act of riot, war, civil unrest, flood, earthquake or other cause beyond reasonable control (which shall not include failure caused by negligence or the financial condition of either party).

Miscellaneous

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Trustamove may assign any or all of its rights hereunder to any party without your consent. You are not permitted to assign any of your rights or obligations hereunder without the prior written consent of Trustamove, and any such attempted assignment will be void and unenforceable. These Terms constitute the entire agreement between you and Trustamove regarding your use of the Site, the Content, the Add-ons and the Services, and supersede all prior or contemporaneous communications whether electronic, oral or written between you and Trustamove regarding your use of them. The parties confirm that it is their wish that these Terms, as well as any other documents relating to this Terms, including notices, have been and shall be drawn up in the English language only.

Ownership, Copyright and Trademarks

In these Terms the content available through the Services, including all information, data, logos, marks, designs, graphics, pictures, sound files, other files, and their selection and arrangement, is called “Content”. Content provided by Users, whether they are Transport Providers, Customers or other Users, is called “User Content”. For example, data about its Customers and about its timesheet entries that a Transport Provider provides to the Services is User Content of that Transport Provider, data about its payments that a Customer provides to the Services is User Content of that Customer, and Content that a User enters into Trustamove.

User Content is that User’s property. Trustamove’s only right to that User Content is the limited licenses to it granted in these Terms. Other than the User Content, the Services, all Content and all software available on the Services or used to create and operate the Services is the property of Trustamove or its licensors, and is protected by UK and international copyright laws, and all rights to the Services, such Content and such software are expressly reserved.

All trademarks, registered trademarks, product names and company names or logos mentioned in these Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or terms & conditions uploaded by transport providers, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Trustamove.

Your User Content is your responsibility. We have no responsibility or liability for it, or for any loss or damage your User Content may cause to you or other people. Although we have no obligation to do so, we have the absolute discretion to remove, screen or edit without notice any User Content posted or stored on the Services, and we may do this at any time and for any reason. You are solely responsible for maintaining copies of and replacing any User Content you post or store on the Services. If you authorize third parties to access your User Content through the Services, including through the Trustamove SOFTWARE, you agree that we are permitted to provide to them the User Content, and also agree that we have no responsibility or liability for their use of such User Content.

We own the intellectual property rights of the software in Trustamove (including the database, design, graphics and layout) and the software used therein and the names and marks "TrustAmove” ("the Marks") and you agree not to use or copy the same or any part thereof without our consent. In particular, you acknowledge that we own all rights, including trademark, service mark and allied rights in and to the Marks.

Your Limited License of Your User Content to Trustamove

We do not claim any ownership interest in your User Content, but we do need the right to use your User Content to the extent necessary to operate the Site and provide the Services, now and in the future. For example,if you are a Transport Provider and enter timesheet data or upload of your company’s terms & conditions in relation to a Customer and configure your account to display timesheet data or terms & conditions data to your Customers, we need your license to that User Content to use it in the operation of the Services, and we need the right to sublicense that User Content to your Customers for that purpose.

Therefore, by posting or distributing User Content to or through the Services, you (a) grant Trustamove and its affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to use, display, perform, reproduce, distribute, publish, modify, adapt, translate, and create derivative works from such User Content, in the manner in and for the purposes for which the Services from time to time use such User Content; (b) represent and warrant that (I) you own and control all of the rights to the User Content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute that User Content, to or through the Services; and (ii) the use and posting or other transmission of such User Content does not violate these Terms and will not violate any rights of or cause injury to any person or entity.

If your User Content is intended for the use of other Users (for example, if you issue invoices to Customers or authorize third parties to access your User Content through the Trustamove SOFTWARE), you also grant us and our affiliates and subsidiaries a non-exclusive, royalty-free, transferable right to sublicense such User Content to such Users for their use in connection with their use of the Services, in these Terms.

These licenses from you are non-exclusive because you have the right to use your User Content elsewhere. They are royalty-free because we are not required to pay you for the use of your User Content on the Services. And they are transferable because we need the right to transfer these licenses to any successor operator of the Services. Our rights to “modify, adapt, translate, and create derivative works from” are necessary because the normal operation of the Services does this to your User Content when it processes it for use in the Services.

Our Limited License of Content to You

Trustamove grants you a limited, revocable, non-exclusive, non-sub licensable license to access the Services and to view, copy and print the portions of the Content available to you through the Services. Such license is subject to these Terms, and specifically conditioned upon the following:

  • (I) you may only view, copy and print such portions of the Content for your own use;
  • (ii)you may not modify or otherwise make derivative works of the Content, or reproduce, distribute or display the Content (except for page caching) except as expressly permitted in these Terms;
  • (iii)you may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Content;
  • (iv) you may not use any data mining, robots or similar data gathering or extraction methods; and
  • (v) you may not use the Services or the Content other than for their intended purpose.

Except as expressly permitted above, any use of any portion of the Content without the prior written permission of its owner is strictly prohibited and will terminate the license granted in this Section, this Agreement and your account with us. Any such unauthorised use may also violate applicable laws, including without limitation copyright and trademark laws. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. The license in this Section is revocable by Trustamove at any time.

You represent and warrant that your use of the Services and the Content will be consistent with this license and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties, or violate any applicable law.

To request permission for uses of Content not included in this license, you may contact Trustamove at the address set out at the bottom of these Terms.

Your use of the Trustamove is also subject to the following restrictions. You may not:

  • use the Trustamove SOFTWARE in association with, or as a component of, any website that in the sole discretion of Trustamove is determined to be obscene or otherwise inappropriate;
  • use the Trustamove SOFTWARE for any application that constitutes, promotes or is used in connection with spyware, adware, other malicious programs or code;
  • use the Trustamove SOFTWARE in any manner or for any purpose that violates any law or regulation, any right of any person, including but not limited to intellectual property rights, rights of privacy, or rights of personality;
  • replicate, in whole or in part, the “look and feel” of Trustamove with your Trustamove SOFTWARE Implementation;
  • include in your Trustamove SOFTWARE Implementation a combination of visual, design, or functional elements that could reasonably be expected to cause confusion between Trustamove and your Trustamove SOFTWARE Implementation among users;
  • disparage or otherwise negatively represent Trustamove in your Trustamove SOFTWARE Implementation;
  • use the Trustamove SOFTWARE for any application that attempts to replace or replicate the essential user experience or functionality of the Service;
  • reverse engineer, decompile or otherwise attempt to extract the source code of the Services or any part thereof;
  • circumvent or render ineffective any IP address-based functionality or restriction imposed by the Services;
  • circumvent technological measures to prevent direct database access, nor manufacture tools or products to that effect;
  • build conversion functionality that converts Content from the Service to a competing product or service; or
  • at any time, you are operating your Trustamove SOFTWARE Implementation, solicit, interfere with or endeavor to entice away from us any of our Transport Providers.
  • We warrant that we will use all reasonable skill and care in making the Service and the Website available to you.
  • Because of the nature of the Internet, errors and omissions do occur and we do not give any other warranties in respect of the Website.

You agree to carefully monitor your use of the Trustamove SOFTWARE and ensure that it remains within reasonable operational limits for both your own server capacity and for ours. You acknowledge and agree that we may impose or adjust the limit on the number of transactions you may send or receive through the Service; such fixed upper limits may be set by us at any time, at our discretion.

Trustamove has no responsibility to any person for any use or misuse of any Content obtained through the Trustamove SOFTWARE. If you are a Transport Provider, you should consider carefully whether you wish to give anyone r access to your Content through the Trustamove SOFTWARE. If you wish to revoke access to your Content through the Trustamove SOFTWARE, you should change your Trustamove SOFTWARE key or revoke authorization of the Trustamove SOFTWARE Implementation to your Content. Please contact us at support@trustamove.com if you want assistance doing this.

Trustamove may monitor your use of the Trustamove SOFTWARE for any reason, including but not limited to: quality assurance, the improvement of Trustamove products and services, and for verification of your compliance with these Terms. You shall not interfere with such monitoring or otherwise obscure from Trustamove any aspect of your use of the Trustamove SOFTWARE. You acknowledge that any use by us of your Trustamove SOFTWARE Implementation for such purpose will not constitute our agreement to any Terms & conditions you purport to require us to comply with in such use.

Use of Interactive Areas and the Services

The Services may include discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews or other content, messages, materials or other items on the Services (“Interactive Areas”).

If Trustamove provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. User Content submitted to any public area of the Services will be considered non-confidential. You agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Services any of the following:

  • Any message, data, information, text, music, sound, photos, graphics, code or other material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
  • Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  • Unsolicited promotions, political campaigning, advertising or solicitations;
  • Private information of any third party, including, without limitation, addresses, phone numbers, email addresses and credit card numbers, unless that third party has expressly consented to such use;
  • Viruses, corrupted data or other harmful, disruptive or destructive files;
  • Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
  • Content that, in the sole judgment of Trustamove, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Services, or which may expose Trustamove or its affiliates or its users to any harm or liability of any type.

Notwithstanding any provision of these Terms, Trustamove reserves the right, without notice and in its sole discretion, without any notice or liability to you, to (a) terminate your license to use the Services, or any portion thereof (including any use of any Add-on) and the rights of any third party to which you have granted access to your User Content through the Trustamove API; (b) block or prevent your future access to and use of all or any portion of the Services or Content (including any use of any Add-on) and the rights of any third party to which you have granted access to your User Content through the Trustamove API; (c) change, suspend or discontinue any aspect of the Services or Content; and (d) impose limits on the Services or Content.

Finally, Trustamove has a “zero-tolerance” policy towards SPAM: you may not use the Interactive Areas or the Services generally to send commercial or other messages to any third-party if those messages are not solicited, authorised or welcomed by the third-party, and in your use of the Services you must comply with all applicable laws, including laws that apply in any jurisdiction to SPAM and marketing practices, and with any applicable marketing association guidelines on ethical marketing practices.

Any use of the Interactive Areas or other portions of the Services in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Services.

These terms and conditions, together with the Privacy policy and any additional terms on the Service, represents the entire terms agreed between us in relation to its subject matter. These terms and conditions shall be governed by English law.

No Responsibility for Third-Party Services, Sites or Content, or Uploads

As a service to our users, the Site may contain links to third-party Web sites (“Third-Party Sites”) or third-party content (“Third-Party Content”) and may provide third-party services (“Third-Party Services”), including uploading of Transport Provider Terms & conditions, payment processors and other payment intermediaries that you may use in connection with your use of the Services. You use Third-Party Sites, Third-Party Content (together, the “Third Party Materials”) or Third-Party Services at your own risk.

Any links to other web sites and resources or uploaded content on this Website are provided by independent third parties and we are not responsible and shall not be liable for the availability or content of these outside resources.

Trustamove makes no claim or representation regarding Third-Party Materials and Third-Party Services, and provides them or links to them only as a convenience. Inclusion in the Services of Third-Party Materials does not imply Trustamove' endorsement, adoption or sponsorship of, or affiliation with, such Third-Party Materials. Trustamove accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of Third-Party Materials, or Web sites linking to the Services. When you leave the Services, our terms and policies no longer govern, and when you use Third-Party Services their terms and policies apply. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Materials and Third-Party Services, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

In particular, Trustamove uses PayPal, (“PayPal”) for payment processing. In order for you to use PayPal’s payment processing services, you must register with PayPal as a merchant. PayPal’s terms of service (the “PayPal Terms”) explain that process, and are available here: https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full.

By accepting these Terms, you agree that you have reviewed the PayPal Terms and agree to them. Please note that Trustamove is not a party to the PayPal Terms and that we have no obligations or liability to you under the PayPal Terms or for any services that PayPal provides to you. If you have questions regarding PayPal or the PayPal Terms, please contact PayPal at https://www.Paypal.com.

The Transport provider of each Website Link or uploaded material solely responsible for that Website Link & the uploaded content therein, any warranties to the extent that such warranties have not been disclaimed, any training, support or maintenance for the Website links, and any claims that you or any other party may have relating to that Website links or uploaded material or your use of that Website Link. You acknowledge that you are purchasing the license for the use of Trustamove software.

Any links or uploaded content to this or any other websites and resources on this Website are to websites provided by independent third parties, we are not responsible for and shall not be liable for the availability or content of these outside resources.

You acknowledge and agree that Trustamove and its affiliates are third party beneficiaries of the End User License Agreement and that, upon your acceptance of the terms and conditions of the license, Trustamove will have the right (and will be deemed to have accepted the right) to enforce such license against you as a third party beneficiary thereof.

Advertisements and Promotions

Trustamove may run advertisements and promotions from third parties on the Services. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Trustamove, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. Trustamove is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the Services.

Because we advertise and promote businesses through the Website

We reserve the right to reject, remove and/or amend advertisements text graphics or other material submitted for inclusion on the Website which in our opinion is obscene, defamatory, infringes the copyright or other rights of any third party, or which is illegal or does not meet our standards.

We do not make any representation or endorsement of the creditworthiness or value of any visitor to the Website who contacts you as a result of your entry on the Website. We accept no liability for any transactions which take place between you and visitors to the Website nor do we accept any responsibility or liability for any loss suffered by you or by any of your customers or any other person arising out of your entry on the Website, howsoever caused. You agree to indemnify us for any loss we suffer as a result of any action brought against us as a result of your entry on the Website, the material contained therein or any service or product supplied by you. We do not accept any liability for any feedback posted on the Website from people who engage you through the Website.

Warranty Disclaimer

The Site, the Content, the Add-ons and the Services are provided to you on an “as is” basis without warranties from Trustamove of any kind, either express or implied. Trustamove expressly disclaims all other warranties, express or implied, including without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Trustamove does not represent or warrant that Site, the Content, the Add-ons or the Services are accurate, complete, reliable, current or error-free.

While Trustamove attempts to make your access to and use of the Services safe, Trustamove does not represent or warrant that the Site, the Content, the Add-ons or the Services are free of viruses or other harmful components.

Although we make an effort to ensure tradesmen, suppliers and companies listed on the Website are legitimate, reputable and have appropriate qualifications, membership to and/or approval of trade related bodies organisations and associations and that the information on this Website is accurate, the listings are compiled from information supplied to us from the traders, suppliers and companies listed and we cannot be held responsible for any errors or inaccuracies in such information or for the suitability or quality of any services or goods supplied by such third parties listed on or linking to the Website.

The appearance of a listing in the Website does not necessarily imply our approval of the tradesmen, suppliers or companies.

We accept no liability for any transactions which take place between you and any parties listed on the Website.

We warrant that we will use all reasonable skill and care in making the Service and the Website available to you and in ensuring its availability during your Subscription.

Because of the nature of the Internet, errors and omissions do occur and we do not give any other warranties in respect of the Service and the Website. In particular, you should not take the accuracy of the information for granted and we make no warranty that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. All implied warranties are excluded from this agreement to the extent that they may be excluded as a matter of law.

Limitation of Liability; Indemnity

You waive and shall not assert any claims or allegations of any nature whatsoever against Trustamove, its affiliates or subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees (collectively, the “Released Parties”) arising out of or in any way relating to your use of the Site, the Content, the Add-ons or the Services, including, without limitation, any claims or allegations relating to infringement of proprietary rights, or allegations that any Released Party has or should indemnify, defend or hold harmless you or any third party from any claim or allegation arising from your use or other exploitation of the Site, the Content, the Add-ons or the Services. You use the Site, the Content, the Add-ons and the Services at your own risk.

Without limitation of the foregoing, neither Trustamove nor any other Released Party shall be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of or inability to use the Site, the Content, the Add-ons or the Services, including without limitation any damages caused by or resulting from your reliance on the Site, the Content, the Add-ons or the Services or other information obtained from Trustamove or any other Released Party or accessible via the Site, the Content, the Add-ons or the Services, or that result from mistakes, errors, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Trustamove or any other Released Party's records, programs or services.

In no event shall the aggregate liability of Trustamove, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the Site, the Content, the Add-ons or the Services exceed any compensation paid by you for access to or use of the Site, the Content, the Add-ons or the Services, as the case may be, during the three months prior to the date of any claim.

You shall defend, indemnify and hold harmless Trustamove and the other Released Parties from any loss, damages, liabilities, costs, expenses, claims and proceedings arising out of your use of the Site, the Content, the Add-ons and the Services, and if you are a Transport Provider, from your Customers’ use of the Services and from the use of the Site, the Content, the Add-ons and the Services by any person to whom you give access to your account (including staff or advisors), including any claims made by any person that any of your, and if you are a Transport Provider, your Customers’, User Content infringes the rights, including the intellectual property rights, of any third party.

We will use our reasonable endeavors to remedy faults in the Website.

We will have no liability to you for any losses, damages or expenses arising from your use or inability to use or access the Website or from any action taken (or refrained from being taken) as a result of using the Website.

Notwithstanding the above provisions of this clause 6, our liability will not be limited in the case of our fraud or for death or personal injury caused by our negligence.

Providing a Reliable and Secure Service

If you have spent any time reviewing the Services, you will hopefully have noticed that we take reliability and security seriously. We put a great deal of effort into ensuring that our service operates all the time, and that it is a secure environment for your data. We use what we believe to be one of the best & secure hosting services and security technologies and services that we believe provide you with a secure and safe environment.

For example, to safeguard credit card information, Trustamove encrypts all stored credit card numbers through PayPal, one of the most secure sites in the world.

However, no system is perfectly secure or reliable, the Internet is an inherently insecure medium, and the reliability of hosting services, Internet intermediaries, your Internet service provider, and other service providers cannot be assured. When you use Trustamove, you accept these risks, and the responsibility for choosing to use a technology that does not provide perfect security or reliability. In particular, Transport Providers who enable auto-billing and choose to store the credit card information of their Customers accept these risks to the security of that credit card information. Ultimately, credit card data is provided by Clients to transport providers, and they are responsible for its protection.

Finally, Trustamove provides the Trustamove SOFTWARE to facilitate the use of the Services with other services on the Internet. If a third party is authorised through your Trustamove account to have access to your User Content through the Trustamove software, we cannot control and are not responsible or liable for the third party’s use of your User Content.

Communications

Notices that we give you (other than notice of amendment of these Terms, which is discussed in the introduction of these Terms) may be provided in any number of ways, depending on the circumstances. For example, we may email you or telephone you at the contact information you provide in your Registration Data. Or we may post a notice to Transport Providers and Customers in the dashboard area of your account on the Site, or post the notice elsewhere on the Site. When we post notices on the Site, we post them in the area of the Site suitable to the notice. It is your responsibility to periodically review the Site for notices.

Subject to the Privacy Policy, if you send to Trustamove or post on the Site in any public area any information, ideas, inventions, concepts, techniques or know-how (“User Submissions”), for any purpose, including the developing, manufacturing and/or marketing or products or services incorporating such information, you acknowledge that Trustamove can use the User Submissions without acknowledgement or compensation to you, and you waive any claim of ownership or compensation or other rights you may have in relation to the User Submissions. We actively review User Submissions for new ideas. If you wish to preserve any interest you might have in your User Submissions, you should not post them to the Site or send them to us.

Applicable Law and Venue

The Services are controlled by Trustamove and operated by it from its offices in The UK. You and Trustamove both benefit from establishing a predictable legal environment in regard to the Services. Therefore, you and Trustamove explicitly agree that all disputes, claims or other matters arising from or relating to your use of the Site, the Content, the Add-ons or the Services will be governed by the laws of the UK and are applicable therein.

Except where prohibited by applicable law, any claim, dispute or controversy (whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether preexisting, present or future) involving Trustamove and arising out of or relating to (a) these Terms; (b) the Site, the Content, the Add-ons or the Services; (c) oral or written statements, advertisements or promotions relating to these Terms or to the Site, the Content, the Add-ons or the Services; or (d) the relationships that result from these Terms or the Site, the Content, the Add-ons or the Services (collectively, a “Claim”), will be referred to and determined by a sole arbitrator (to the exclusion of the courts). Except where prohibited by applicable law, you waive any right you may have to commence or participate in any class action against Trustamove related to any Claim and, where applicable, you also agree to opt out of any class proceedings against Trustamove.

To the extent arbitration as described in the immediately preceding paragraph is prohibited by applicable law, you agree that all Claims will be heard and resolved in a court of competent subject matter jurisdiction located in the UK. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts.

If you choose to access the Services from locations other than the UK, you will be responsible for compliance with all local laws of such other jurisdiction and you agree to indemnify Trustamove and the other Released Parties for your failure to comply with any such laws.

  • (a) We may transfer and/or assign our rights and/or our obligations under these terms and conditions and this will not affect your rights. You may not transfer any of your rights or obligations under these terms and conditions.
  • (b) If you breach these terms and conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms.
  • This terms and conditions, together with the Privacy policy and any additional terms on the Service, represents the entire terms agreed between us in relation to its subject matter.
  • These terms and conditions shall be governed by English law.
  • We will try to solve any disagreements quickly and efficiently. If you want to take court proceedings in relation to these terms and conditions, you must do so in the United Kingdom

Termination/Modification of License and Site Offerings

Notwithstanding any provision of these Terms, Trustamove reserves the right, without notice and in its sole discretion, without any notice or liability to you, to

(a) terminate your license to use the Services, or any portion thereof (including any use of any Add-on) and the rights of any third party to which you have granted access to your User Content through the Trustamove SOFTWARE;

(b) block or prevent your future access to and use of all or any portion of the Services or Content (including any use of any Add-on) and the rights of any third party to which you have granted access to your User Content through the Trustamove SOFTWARE;

(c) change, suspend or discontinue any aspect of the Services or Content; and

(d) impose limits on the Services or Content.

Inactive Accounts; Termination of Agreement

If your account is inactive for at least two months, we may deactivate your account. Deactivated accounts are not deleted – they are placed in storage and can be restored. We will notify you by email if we decide to deactivate your account. If you know in advance that your account will be inactive at some time and don’t want us to deactivate it, let us know in advance at info@trustamove.com. If after your account has been deactivated it stays inactive and we don’t hear from you, we may terminate it at any time and without notice. You and Trustamove may terminate your use of the Services including your agreement to these Terms at any time. If you terminate your use of the Services you must pay the fees applicable for the balance of the then current billing period (if your billing period is monthly, we will prorate your account to the nearest month-end after termination) including for any Add-ons you may be using. When your Trustamove account is terminated, your User Content will, shortly thereafter, not appear on the Services, except for User Content submitted to public areas of the Site such as the blog, forum, or product reviews, which may remain on the Site after termination. We may also retain an archival copy of your User Content after termination, and you hereby grant us a non-exclusive, perpetual, irrevocable license to maintain such archival copy for our internal business purposes.

If these Terms expire or terminate for any reason and any representation or warranty you make in these Terms, shall survive indefinitely. This agreement and your access to the Service may be terminated by written notice if: You are in material breach of this agreement and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you; or

You may terminate this agreement and receive a pro-rata refund if the Service is discontinued or if we are in material breach of this agreement and the breach is not remedied within the period of 14 days after written notice of the breach has been given to us.

How We Use Your Information

We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms; provide you with system or administrative messages, and as otherwise described to you at the time of collection.

We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customised experience while using the Site.

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at info@trustamove.com

What Information Do We Collect?

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customised experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you become a User, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are), and you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional.

In addition, as you use the Site, you can from time to time enter or send to us personal information. For example, if you are a Transport Provider, you can enter your own timesheet and other billing information, and if you are a Customer you can enter information about payment of any invoice submitted by a Transport Provider. As you use the Site you can also from time to time enter personal information about third parties. For example, if you are a Transport Provider, you can enter personal information about your Customers or your staff.

You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Site for which the information is being collected.

If you are a Transport Provider, we collect your credit card information for billing purposes. And if you are a Customer who wishes to pay amounts to a Transport Provider on a recurring basis, we collect and store your credit card information for payment purposes.

We use cookies to remember users’ settings, store login addresses, authenticate users, run website experiments, and store analytics data.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by emailing info@trustamove.com. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Our Disclosure of Your Information

We will share your personal information with third parties only in the ways that are described in this privacy policy, including as follows:

Transport Providers and Customers, Etc. In the normal operation of the Site Transport Provider timesheets (including information entered by “staff” members) and invoices are disclosed to the applicable Customers, and Customer information is disclosed to the applicable Transport Provider. In general, information you enter on the Site is available to the other persons – whether they are Customers, Transport Providers, staff members or others – to whom you give access to your account or to whom you give access to the information through the normal operation of the Site.

Payment Information. We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Site, and other information that we collect, as required, to process payments you make through the Site through our payment processor intermediaries. We do not store credit card or other payment method information unless the Transport Provider or their Customers choose to enter credit card information for use in the Trustamove recurring profiles module; in all other cases our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.

Related third party products and services. From time to time, we may offer you opportunities to receive related products and services that integrate with, or complement, the services we offer via the Site. For example, you may have the opportunity to request financial products or services, including loans, from third parties. We will only share your information with such third parties if you choose to request their products or services (or to be assessed for eligibility to receive such products or services). If you do choose to request such products or services, we will provide your information to the relevant third party on your behalf, as required to provide the products or services you have requested. We do not control the use, storage, retention, processing, or disclosure of your information by such third parties, and this Privacy Policy will not apply to them. Your relationship with these third parties will generally be subject to their separate terms and conditions as well as privacy policies or statements, and we recommend that you carefully review these documents before requesting their products or services.

Anonymized Aggregated Data. We aggregate and anonymize sales information including (but not limited to) industry type, number of invoices sent, average invoice size, method of sending invoices, percentage paid online, sales amounts and average sale per customer, and disclose such information in a non-personally identifiable manner to Transport Providers. However, in these situations, we do not disclose any information that could be used to identify you personally.

Forum. If you post on our forum or blog your username and other information you include is displayed in your postings or comments, and is therefore available to the public. All of your activities in the public areas of the forum will be identifiable to your User ID, and other people can see your published content. If you disclose personal information in any posting in our forum or blog and wish to have it removed, please contact us at the support contact information listed below, and posted on the Site.

Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information. These companies are authorised to use your personal information only as necessary to provide these services to us.

Legal Requests and Business Transitions; Emergencies. Trustamove may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and (d) in good faith, to protect or defend the rights or property of Trustamove and other users and (e) if Trustamove is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Your Use of Other Persons’ Information

In order to facilitate the services provided by the Site, the Site allows you in certain circumstances to give other Users limited access to the personal information of other persons. For example, if you are a Transport Provider, you may use the Site to give access to a staff member to the personal information of your Customers. By entering into our Terms & Conditions you agree that, with respect to the personal information of other persons that you collect, use and disclose on the Site, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms & Conditions applies to any non-compliance by you with the foregoing.

Trustamove stores this information for the sole purpose of sending this email and tracking the success of our referral program to you, the transport provider. Your friend may contact us at info@trustamove.com to request that we remove this information from our database.

Security

Trustamove strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information, you send to us electronically. The encryption process protects your information, by scrambling it before it is sent to us from your computer. Once Trustamove receives your transmission, we make commercially reasonable efforts to ensure its security on our system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us. More information about security is available on the Site and in our Terms & Conditions.

Other Information Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties through the Site, whether they are Transport Providers or Customers or otherwise, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.

To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at info@Trustamove.com. We will respond to your request within a reasonable timeframe.

We will not be obliged to provide any Registered User with due diligence on any other Registered User.

For each transaction, Clients and Transport Providers can choose to rate each mover by leaving Feedback. Buyers and Transport Providers can leave a one to five-star rating plus a short constructive comment.

These ratings are used to determine Feedback Scores

Transport Providers are not permitted to include in their terms or estimates of sale any conditions that limit or restrict the Buyer from leaving feedback.

Transport Providers may not require clients to leave specific feedback. Transport Providers may not demand that Clients withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Buyer Listing.

Feedback comments must comply with rules on feedback listed on the site. Trustamove reserve the right to remove or modify feedback left by either the buyer or supplier without prior consent of either parties.

Reputation score is a score based on Client feedback from previous jobs, representing the trustworthiness of a Transport Provider

We invite feedback and reviews from customers who use the tradesmen listed on the Website.

All reviews and comments submitted by you to us must be contributed in a responsible fashion and with respect.

You warrant that any feedback or reviews submitted by you are: -
(i) a true and genuine reflection of your reasonable opinion;
(ii) not defamatory in any respect;
(iii) submitted on the basis that they are for publication and you hereby grant us an irrevocable licence to publish and reproduce on the Website any written material submitted by you. You hereby undertake to indemnify us against all and any claims, expenses, demands and losses brought against us or suffered by us arising out of any written material submitted by you to us.

We will be seeking feedback and references from people who engage you through the Website.

If we receive a feedback from a customer with an approval rating of less than 80% we will contact the customer and find out if the rating is justified. You acknowledge and agree that if we feel the customer's rating is justified we can consider this a 'strike' against you. We will allow three strikes against you & If you continuously receive feedback lower than 80%, we will remove your details from and end your registration with the Website and use of the Service without any liability to you.

If a customer submits feedback about you with a rating of less than 20% that is found to be justified, we reserve the right to immediately remove your details from and end your registration with the Website and use of the Service immediately without any liability to you. We reserve the right to call any customer who has submitted a questionnaire to confirm the authenticity of their feedback.

Account Deletion

Trustamove is a complex business network that connects millions of users. Trustamove manages a business eco system that brings together contractors, companies and customers. This network relies on the exchange and sharing of information that is important to others in your network. Tracked hours, sent invoices, paid invoices, contractor invoices are all vital to other people that work with you. These are the official history of work done and moneys paid.

The complexity and connected nature of the system requires that this history exists in perpetuity to accommodate proper function and accounting for the other systems that you have connected to via contracting hours, invoices, estimates. Trustamove cannot guarantee the deletion of all your information.

When a customer chooses to close an account we will remove your information from our marketing and billing systems. This will ensure that there are not further mailings or billings directed towards the canceled user.

As we continue to refine Trustamove we will establish a method for the complete removal of all user information from the system without breaking accepted accounting principles for other connected Trustamove accounts. This document will evolve as these new methods are defined and tested for permanent account deletion. Users wishing to be notified when this development is complete can indicate their wishes info@Trustamove.com

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Additional Policy Information

Invitations: You have the opportunity to invite others to work with you through your Trustamove account. To do that, Trustamove asks you to import or to manually enter your contacts’ email addresses. As you direct, we then send them an invitation on your behalf or other notices reflecting changes you make to their status in your account.

If you click on a link to a third-party site, you will leave the Trustamove site and go to the site you selected. If you elect to use a third-party product or service in conjunction with Trustamove, you yourself enter into a license agreement with the third party for use of their product or service and their use of your data. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as Trustamove. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to a Trustamove site, you should read that site’s privacy policy before providing any personal information.

With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at info@Trustamove.com.

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@Trustamove.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact info@trustamove.com

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

TrustAmove.com is owned, operated, controlled and made available by TrustAmove.com Limited whose registered office is at 26 Goodwin Crescent, Plymouth pl23jj